Lightspann FAQ

How can I order Lightspann Lights?
We have a select group of dealers that exclusively distribute our products. For the name and location of a showroom near you, call Lightspann at 510.663.9500.

Can I purchase products on your website?
Purchases cannot be made over the Internet. Please contact a Lightspann representitive at 510.663.9500.

Which dealer or showroom is closest to me?
For the name and location of a dealer or showroom near you, please call Lightspann at 510.663.9500.

What is Lightspann's warranty policy?
Please review our warranty information here.

What is Lightspann's return policy?
Because all Lightspann products are made to order, all returns are reviewed for approval on a case-by-case basis. Each return must be coordinated through the dealer where the product was purchased. Returned product may be subject to a restocking fee.

What are the lead times for your products?
All items are built to order within a specific manufacturing schedule. Depending on the schedule you are in, the time from receipt of deposit to shipment generally takes 8 – 10 weeks. Custom products can take longer.

Where can I find a product price?
Lightspann retail product prices are available through your dealer.

Is Lightspann designed for commercial and hospitality applications?
Yes, our fixtures are ideal for such use. Our hospitality group is prepared to work closely with you every step of the way from the early stages of design through the project's completion. Please contact Lightspann directly for more information at 510.663.9500.

What if I have my own ideas for a light?
Whether you have a vague notion or detailed plan, our engineering and design team will collaborate with you to create a fixture that fits your needs. For more information about our custom capabilities, please see the Custom section of this web site and then call Lightspann at 510.663.9500.

Do you install products?
We do not install products. Lightspann is a manufacturer and leaves the installation to building contractors and electricians.

How can I get a Lightspann catalog?
You may order a Lightspann catalog directly from the Literature Request section of our website or call us at 510.663.9500 or visit a Lightspann authorized dealer.

Does Lightspann ship to international locations?
Yes, Lightspann ships to international locations. Please call your local dealer for additional freight costs that may apply.

What are the customs, duties and exchange rates for Canadian residents?
Canadian residents that purchase Lightspann products can pay in Canadian dollars at the current exchange rate.

How can I get option samples to see if the light will match my decor?
Please visit your local dealer to obtain samples.

What are shipping costs?
Shipping costs are determined by the weight, quantity and destination of product.

How will my material ship?
Material weighing greater than 125 lbs will ship via our LTL Carrier. Material/materials weighing less than 125 lbs will ship via UPS.

How will my material be delivered?
LTL deliveries are curbside delivery unless a lift gate truck and/or pallet jack are requested. UPS deliveries will be delivered via standard package delivery.

Can I tour the factory?
We encourage all current and prospective customers to tour our facilities, learn about our manufacturing process, and see for themselves the level of detail and craftsmanship that goes into each product. Just give us a call at 510.663.9500 and we'll try to schedule an appointment.